Frequently Asked Questions
How does the videoconferencing work?
Videoconferencing is a mode of providing telemedicine via the computer or device (tablet or smartphone) that allows clients to receive live face to face healthcare.
You will need a computer or device that has a video camera. If you do not have a camera on your computer and do not have access to a device, you can purchase an inexpensive webcam for your computer. The Dizzy Clinic conducts videoconferencing via Doxy.me. Doxy.me is a HIPPA compliant videoconferencing platform. You only need internet access to use Doxy.me and it is easy to use.
Do I need a doctor’s referral?
You do not need a Doctor’s referral to receive physical therapy. However, if you are submitting for reimbursement from your insurance, some plans may require authorization. Refer below to “Do you accept my insurance?” for more information.
Do I have to be in the state of Colorado to use The Dizzy Clinic?
Yes. Currently, Colorado is the only state The Dizzy Clinic is licensed in. You do not have to reside in Colorado, but you do need to be in the state during the video conferencing sessions. (Additional states may be added in the future. Please write to us if you would like to receive The Dizzy Clinic videoconferencing in your state.)
I've had vestibular therapy in the past. How is The Dizzy Clinic different?
The Dizzy Clinic treats exclusively clients with vestibular problems. This is different than most physical therapy practice which treat a wide variety of problems.
How many treatments will I need?
Every client is unique and treatment sessions will be customized to your needs. The Dizzy Clinic will work to ensure that all sessions are valuable and will guide you to an independent home program as quickly as possible.
How do I know if this service is right for me?
Write us an email. We will let you know if you are a good candidate for this type of treatment.
Do you accept my insurance?
We are out of network for all insurance plans. You may submit your bill to your insurance to request for reimbursement but this is not guaranteed. We can supply the appropriate paperwork for your convenience. We cannot submit billing to your insurance provider. All payments must be made in full at time of service.
Your Health Insurance policy is a contract between you and your insurance provider. It is the client’s responsibility to check whether physical therapy delivered via videoconferencing (Telehealth or Tele-rehabilitation) is covered under your specific plan.
The steps to help you verify whether your therapy visits might be reimbursed are the same steps you would take if you were seeing a therapist in their office. Contact your insurance company and ask the following questions:
· Are videoconferencing rehabilitation services for Physical Therapy covered under my plan?
· Does my plan offer out of network benefits for Physical Therapy via videoconferencing?
· What is my deductible? Have I met my deductible?
· Do I have a co-payment or co-insurance?
· Does my therapist need to be part of a preferred provider network?
· Is there a limit to the number of sessions?
I’ve seen exercises on-line, can I just do those?
There are exercises found online for many different vestibular issues. The Dizzy Clinic will provide a customized program for your specific needs.
How can I make a payment?
Online payments are accepted through credit card. Your payment is secure and The Dizzy Clinic does not maintain your financial information. Click here to be taken to the payment page.